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CHAPTER 9 - LOOKING AHEAD

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CHAPTER 8 - IMPROVING ORGANIZATIONAL RESULTS

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CHAPTER 7 - ASSESSING TEAMS

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CHAPTER 6 - ASSESSING INDIVIDUALS

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CHAPTER 5 - PRINCIPLES OF MEASUREMENT

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Truxillo, Donald M, Talya N Bauer, and Berrin Erdogan. Psychology and Work: Perspectives on Industrial and Organizational Psychology. New York; London: Routledge, 2015.

Turner, Caroline, and Belinda Board. “A Critical Review of the Measurement of Potential Risk-Posing Personality Traits and Their Application in the Workplace.” In Corporate Psychopathy : Investigating Destructive Personalities in the Workplace, edited by Katarina Fritzon, Nathan Brooks, and Simon Croom, 173–98. Cham: Springer International Publishing, 2020. https://doi.org/10.1007/978-3-030-27188-6_6.

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Vulpen, Erik van. “21 HR Data Sources for Analytics.” AIHR Analytics, March 2, 2020. https://www.analyticsinhr.com/blog/hr-data-sources/.

Woods, Stephen A, Sara Ahmed, Ioannis Nikolaou, Ana Cristina Costa, and Neil R Anderson. “Personnel Selection in the Digital Age: A Review of Validity and Applicant Reactions, and Future Research Challenges.” Eur. J. Work Org. Psychol. 29, no. 1 (January 2, 2020): 64–77. https://doi.org/10.1080/1359432X.2019.1681401.

Zeigler-Hill, Virgil, and Todd K Shackelford, eds. The SAGE Handbook of Personality and Individual Differences: Volume III: Applications of Personality and Individual Differences. Los Angeles: SAGE, 2018.

CHAPTER 4 - ASSESSMENTS—PAST, PRESENT, AND FUTURE

Bonesso, Sara, Elena Bruni, and Fabrizio Gerli. “Emotional and Social Intelligence Competencies in the Digital Era.” In Behavioral Competencies of Digital Professionals: Understanding the Role of Emotional Intelligence, edited by Sara Bonesso, Elena Bruni, and Fabrizio Gerli, 41–62. Cham: Springer International Publishing, 2020. https://doi.org/10.1007/978-3-030-33578-6_3.

Brackett, Marc A, Susan E Rivers, and Peter Salovey. “Emotional Intelligence: Implications for Personal, Social, Academic, and Workplace Success.” Soc. Personal. Psychol. Compass 5, no. 1 (January 4, 2011): 88–103. https://doi.org/10.1111/j.1751-9004.2010.00334.x.

Caplan, Janice. Strategic Talent Development: Develop and Engage All Your People for Business Success. London: Kogan Page Publishers, 2013.

Carmeli, Abraham. “The Relationship between Emotional Intelligence and Work Attitudes, Behavior and Outcomes.” Journal of Managerial Psychology 18, no. 8 (2003): 788–813. https://doi.org/10.1108/02683940310511881.

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Cascio, Wayne F, and Herman Aguinis. Applied Psychology in Talent Management. Los Angeles: SAGE Publications, 2018.

Christenko, Aleksandr, Žilvinas Martinaitis, and Simonas Gaušas. “Specific and General Skills: Concepts, Dimensions, and Measurements.” Competition & Change 24, no. 1 (January 1, 2020): 44–69. https://doi.org/10.1177/1024529419882554.

Christian, Michael S, Jill C Bradley, J Craig Wallace, and Michael J Burke. “Workplace Safety: A Meta-Analysis of the Roles of Person and Situation Factors.” J. Appl. Psychol. 94, no. 5 (September 2009): 1103–27. https://doi.org/10.1037/a0016172.

Cole, Kris. Leadership and Management: Theory and Practice. Australia: Cengage, 2018.

Deming, David J. “The Growing Importance of Social Skills in the Labor Market.” Q. J. Econ. 132, no. 4 (2017): 1593–1640.

Finger, Matthias. “From Knowledge to Action? Exploring the Relationships Between Environmental Experiences, Learning, and Behavior.” J. Soc. Issues 50, no. 3 (October 1994): 141–60. https://doi.org/10.1111/j.1540-4560.1994.tb02424.x.

Hauff, Sven, and Stefan Kirchner. “Changes in Workplace Situation and Work Values. Relations and Dynamics within Different Employment Regimes.” Management Revue 25, no. 1 (2014): 27–49.

Kassel, Kerul, Isabel Rimanoczy, and Shelley F Mitchell. “The Sustainable Mindset: Connecting Being, Thinking, and Doing in Management Education,” 2016:16659, 2016. https://journals.aom.org/doi/abs/10.5465/ambpp.2016.16659abstract.

Kerzner, Harold. Project Management: A Systems Approach to Planning, Scheduling, and Controlling. New Jersey: John Wiley & Sons, 2017.

Lencioni, Patrick. The Five Dysfunctions of a Team. New Jersey: John Wiley & Sons, 2006. http://dschoenherr.fatcow.com/sitebuildercontent/sitebuilderfiles/the_five_dysfunctions_of_a_team.pdf.

Oswald, Fred, Tara S Behrend, and Lori Foster. Workforce Readiness and the Future of Work. London: Routledge, 2019.

Pelster, Bill, Dani Johnson, Jen Stempel, and Bernard van der Vyver. “Careers and Learning: Real Time, All the Time: 2017 Global Human Capital Trends.” Deloitte, February 28, 2017. https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2017/learning-in-the-digital-age.html.

Prada, María Fernanda, and Graciana Rucci. “Guide to Workforce Skills Assessment Instruments.” IDB-TN-1070. Inter-American Development Bank, June 2016. https://publications.iadb.org/publications/english/document/Guide-to-Workforce-Skills-Assessment-Instruments.pdf.

Rumsey, Michael G. “Personality and Interests for Selection: Theoretical Perspectives.” Mil. Psychol. 32, no. 1 (January 2, 2020): 7–23. https://doi.org/10.1080/08995605.2019.1652478.

Savitz, Andrew. Talent, Transformation, and the Triple Bottom Line: How Companies Can Leverage Human Resources to Achieve Sustainable Growth. New Jersey: John Wiley & Sons, 2013.

Schmitt, Neal. The Oxford Handbook of Personnel Assessment and Selection. USA: Oxford University Press, 2012.

Turner, Paul. “The Psychology of Work and Employee Engagement.” In Employee Engagement in Contemporary Organizations: Maintaining High Productivity and Sustained Competitiveness, edited by Paul Turner, 113–40. Cham, Switzerland: Springer International Publishing, 2020. https://doi.org/10.1007/978-3-030-36387-1_5.

CHAPTER 3 - A HOLISTIC FRAMEWORK:

Bravery, Kate. “Win with Empathy : Global Talent Trends Study 2020.” Mercer, 2020. https://www.mercer.com/content/dam/mercer/attachments/private/global-talent-trends-2020-report.pdf.

Brynjolfsson, Erik, and Tom Mitchell. “What Can Machine Learning Do? Workforce Implications.” Science 358, no. 6370 (December 22, 2017): 1530–34. https://doi.org/10.1126/science.aap8062.

Cameron, Esther, and Mike Green. Making Sense of Change Management: A Complete Guide to the Models, Tools and Techniques of Organizational Change. London ; New York: Kogan Page Publishers, 2019.

De Smet, Sébastien Lacroix, Angelika Reich, Sapana Agrawal, Aaron. “Beyond Hiring: How Companies Are Reskilling to Address Talent Gaps.” McKinsey, February 12, 2020. https://www.mckinsey.com/business-functions/organization/our-insights/beyond-hiring-how-companies-are-reskilling-to-address-talent-gaps.

Dhiman, Satinder, and Joan Marques, eds. New Horizons in Positive Leadership and Change: A Practical Guide for Workplace Transformation. Cham, Switzerland: Springer, Cham, 2020. https://doi.org/10.1007/978-3-030-38129-5.

Goodman, Elisabeth, and Lucy Loh. “Organizational Change: A Critical Challenge for Team Effectiveness.” Business Information Review 28, no. 4 (December 1, 2011): 242–50. https://doi.org/10.1177/0266382111427087.

Hodges, Dr Julie. Managing and Leading People Through Organizational Change: The Theory and Practice of Sustaining Change through People. London: Kogan Page Publishers, 2016.

Hupfer, Susanne. “Talent and Workforce Effects in the Age of AI : Insights from Deloitte’s State of AI in the Enterprise.” Deloitte, 2020. https://www2.deloitte.com/content/dam/insights/us/articles/6546_talent-and-workforce-effects-in-the-age-of-ai/DI_Talent-and-workforce-effects-in-the-age-of-AI.pdf.

Kübler-Ross, Elisabeth, and David Kessler. On Grief and Grieving: Finding the Meaning of Grief Through the Five Stages of Loss. New York: Simon and Schuster, 2014.

Kurzweil, Ray. “The Law of Accelerating Returns.” Kurzweil Accelerating Intelligence, March 7, 2001. Originally published on http://www.kurzweilai.net (now removed). A summary of the article is available at: https://ca.papersowl.com/blog/the-law-of-accelerating-returns

Lauby, Sharlyn. “How to Create a Recruiting Strategy: Buy, Build, and Borrow.” SHRM. SHRM, November 5, 2018. https://www.shrm.org/resourcesandtools/hr-topics/talent-acquisition/pages/how-to-create-a-recruiting-strategy.aspx.

Lewin, Kurt. The Conceptual Representation and the Measurement of Psychological Forces. Martino Fine Books, 2013.

Manyika, James, Susan Lund, Michael Chui, Jacques Bughin, Jonathan Woetzel, Parul Batra, Ryan Ko, and Saurabh Sanghvi. “Jobs Lost, Jobs Gained: Workforce Transitions in a Time of Automation.” McKinsey Global Institute, 2017. https://www.mckinsey.com/~/media/mckinsey/featured%20insights/Future%20of%20Organizations/What%20the%20future%20of%20work%20will%20mean%20for%20jobs%20skills%20and%20wages/MGI-Jobs-Lost-Jobs-Gained-Report-December-6-2017.ashx.

Narayanasamy, N. “Force Field Analysis.” In Participatory Rural Appraisal: Principles, Methods and Application, edited by N Narayanasamy, 247–58. Sage, 2009.

Quatrale, Shelley. “Resistance to Organizational Change: Causes, Attitudes, and Mitigations,” 2015. http://www.academia.edu/download/53154266/Resistance_to_Change__Causes__Attitudes_and_Mitigations.pdf.

Quindazzi, Mike. “Artificial Intelligence and the Role of Workers.” Samsung, May 4, 2017. https://insights.samsung.com/2017/05/04/artificial-intelligence-and-the-role-of-workers/.

Rouw, Anne Laure. “How to Amplify Your Smart Workforce with Robotics Accenture.” Accenture. Accenture, September 11, 2017. https://www.accenture.com/nl-en/blogs/insights/how-to-amplify-your-smart-workforce-with-robotics.

Schwab, Klaus. “The Fourth Industrial Revolution: What It Means, How to Respond.” Foreign Affairs, December 12, 2015.

Taulli, Tom. The Robotic Process Automation Handbook: A Guide to Implementing RPA Systems. Berkeley, CA: Apress, 2020.

Young, Mary B. “Buy, Build, Borrow, or None of the Above? : New Options for Closing Global Talent Gaps.” The Conference Board, 2015. http://www.cewd.org/documents/BuyBuildBorrow-ConferenceBoard.pdf.

CHAPTER 2 - EMBRACING CHANGE

Bersin, Josh. “The Future of Work: It’s Already Here… And Not As Scary As You Think.” Josh Bersin, September 21, 2016. https://joshbersin.com/staging2017/2016/09/the-future-of-work-its-already-here/.

Brown, Justin, Tom Gosling, Bhus Sethi, Blair Sheppard, Carol Stubbings, John Sviokla, Daria Zarubina, and Jon Williams. “Workforce of the Future: The Competing Forces Shaping 2030.” PWC, 2018. https://www.pwc.com/gx/en/services/people-organisation/workforce-of-the-future/workforce-of-the-future-the-competing-forces-shaping-2030-pwc.pdf.

Bughin, Jacques, James Manyika, Jonathan Woetzel, and Frank Mattern. “A Future That Works: Automation, Employment, and Productivity.” McKinsey Global Institute, January 2017.

Cann, Oliver. “Who Pays for the Reskilling Revolution? Investment to Safeguard America’s At-Risk Workers Likely to Cost Government $29 Billion.” World Economic Forum, January 22, 2019. https://www.weforum.org/press/2019/01/who-pays-for-the-reskilling-revolution-investment-to-safeguard-america-s-at-risk-workers-likely-to-cost-government-29-billion/.

Chainey, Ross. “This Is How COVID-19 Could Change the World of Work for Good.” World Economic Forum, April 16, 2020. https://www.weforum.org/agenda/2020/04/here-s-how-coronavirus-has-changed-the-world-of-work-covid19-adam-grant/.

Clifton, Donald O, and James K Harter. “Investing in Strengths.” In Positive Organizational Scholarship: Foundations of a New Discipline, edited by Kim S Cameron, Jane E Dutton, and Robert E Quinn, 111–21. San Francisco, CA: Berrett-Kohler Publishers, 2003. https://strengthszone.com/wp-content/uploads/2016/01/Investing-In-Strengths.pdf.

Faina, Inês, and Filomena Almeida. “Key Competencies for Digital Transformation in Workplace.” In Knowledge, People, and Digital Transformation: Approaches for a Sustainable Future, edited by Florinda Matos, Valter Vairinhos, Isabel Salavisa, Leif Edvinsson, and Maurizio Massaro, 219–34. Cham: Springer International Publishing, 2020. https://doi.org/10.1007/978-3-030-40390-4_14.

Finley, Dane. “Amazon and Microsoft Are Launching Initiatives to Accelerate Research and Treatments for the Coronavirus.” Business Insider. Business Insider, March 24, 2020. https://www.businessinsider.com/amazon-microsoft-launch-coronavirus-research-initiatives-2020-3.

Gallup. “Gallup’s Perspective on the Gig Economy and Alternative Work Arrangements.” Gallup, 2018.

Haines, Jesse. “Free Virtual Digital Skills Training from Grow with Google.” Google. Google, May 11, 2020. https://www.blog.google/outreach-initiatives/grow-with-google/free-virtual-digital-skills-training-grow-google/.

Hancock, Bryan, Scott Rutherford, and Kate Lazaroff-Puck. “Getting Practical about the Future of Work.” The McKinsey Quarterly. McKinsey & Company, Inc., 2020. https://www.mckinsey.com/business-functions/organization/our-insights/getting-practical-about-the-future-of-work.

Hanspal, Amar. “In the Age of Automation, Technology Will Be Essential to Reskilling the Workforce.” World Economic Forum, March 6, 2020. https://www.weforum.org/agenda/2020/03/how-tech-can-lead-reskilling-in-the-age-of-automation/.

Harris, Briony. “Who Should Pay for Workers to Be Reskilled?” World Economic Forum, January 22, 2019. https://www.weforum.org/agenda/2019/01/who-should-pay-for-workers-to-be-reskilled-1/.

Irina, Kazminа, Lukyanov Pavel, Zhminko Nadezhda, Savchenko Inna, Yusupova Gulnara, and Zatsarinnaya Elena. “Fourth Industrial Revolution - Engineering Innovations for Labor Productivity Increasing.” Journal of Talent Development and Excellence 12, no. 3s (April 22, 2020): 477–87.

Javaid, Mohd, Abid Haleem, Raju Vaishya, Shashi Bahl, Rajiv Suman, and Abhishek Vaish. “Industry 4.0 Technologies and Their Applications in Fighting COVID-19 Pandemic.” Diabetes Metab. Syndr. 14, no. 4 (April 24, 2020): 419–22. https://doi.org/10.1016/j.dsx.2020.04.032.

Jesuthasan, Ravin, Tracey Malcolm, and Susan Cantrell. “How the Coronavirus Crisis Is Redefining Jobs.” Harvard Business Review, April 22, 2020. https://hbr.org/2020/04/how-the-coronavirus-crisis-is-redefining-jobs.

Kurzweil, Ray. “The Law of Accelerating Returns.” In Alan Turing: Life and Legacy of a Great Thinker, edited by Christof Teuscher, 381–416. Berlin, Heidelberg: Springer Berlin Heidelberg, 2004. https://doi.org/10.1007/978-3-662-05642-4_16.

Leaser, David. “IBM Launches New Professional Skills Program: The Top Five Soft Skills You Need to Succeed in Business.” IBM Training and Skills Blog, April 25, 2019. https://www.ibm.com/blogs/ibm-training/ibm-releases-new-courses-the-top-five-soft-skills-you-need-to-succeed-in-business/.

Lee, Peter. “Bringing Together Deep Bioscience and AI to Help Patients Worldwide: Novartis and Microsoft Work to Reinvent Treatment Discovery and Development - The Official Microsoft Blog.” The Official Microsoft Blog, October 1, 2019. https://blogs.microsoft.com/blog/2019/10/01/bringing-together-deep-bioscience-and-ai-to-help-patients-worldwide-novartis-and-microsoft-work-to-reinvent-treatment-discovery-and-development/.

Lloyds Banking Group. “Helping Britain Prosper : Annual Report and Accounts 2018.” Annual Report. Lloyd’s Banking Group, 2018. https://www.lloydsbankinggroup.com/globalassets/documents/investors/2018/2018_lbg_strategic_report.pdf.

Lund, Susan, James Manyika, Liz Hilton Segel, André Dua, Bryan Hancock, Scott Rutherford, and Brent Macon. “The Future of Work in America: People and Places, Today and Tomorrow.” McKinsey Global Institute, July 2019. https://www.mckinsey.com/

Marr, Bernard. “Coronavirus: How Artificial Intelligence, Data Science And Technology Is Used To Fight The Pandemic.” Forbes Magazine. Forbes, March 13, 2020. https://www.forbes.com/sites/bernardmarr/2020/03/13/coronavirus-how-artificial-intelligence-data-science-and-technology-is-used-to-fight-the-pandemic/.

O’donnell, Riia. “Accenture Says It Retrained 300K Workers in 4 Years.” HR Dive, February 5, 2019. https://www.hrdive.com/news/accenture-says-it-retrained-300k-workers-in-4-years/547477/.

Pham, Quoc-Viet, Dinh C Nguyen, Won-Joo Hwang, and Pubudu N Pathirana. “Artificial Intelligence (AI) and Big Data for Coronavirus (COVID-19) Pandemic: A Survey on the State-of-the-Arts.” IEEE Transactions on Artificial Intelligence, 2020. https://www.preprints.org/manuscript/202004.0383.

Popiel, Pawel. “‘Boundaryless’ in the Creative Economy: Assessing Freelancing on Upwork.” Critical Studies in Media Communication 34, no. 3 (2017): 220–33. https://doi.org/10.1080/15295036.2017.1282618.

PwC. “New World. New Skills. How to Start Upskilling.” PwC. Accessed June 19, 2020. https://www.pwc.com/gx/en/issues/upskilling.html.

Radin, Jennifer, Steve Hatfield, Jeff Schwartz, and Colleen Bordeaux. “Closing the Employability Skills Gap.” Deloitte, January 28, 2020. https://www2.deloitte.com/us/en/insights/focus/technology-and-the-future-of-work/closing-the-employability-skills-gap.html.

Sawers, Paul. “Amazon Commits $700 Million to ‘Upskill’ a Third of Its U.S. Workforce by 2025.” VentureBeat, July 11, 2019. https://venturebeat.com/2019/07/11/amazon-commits-700-million-to-upskill-a-third-of-its-u-s-workforce-by-2025/.

“The Future of Jobs Report 2018.” Insight Report. World Economic Forum, 2018. http://www3.weforum.org/docs/WEF_Future_of_Jobs_2018.pdf.

Van Durme, Brad Denny, Josh Bersin, Erica Volini, Jeff Schwartz, Indranil Roy, Maren Hauptmann, Yves. “From Jobs to Superjobs : 2019 Global Human Capital Trends.” Deloitte, April 11, 2019. https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2019/impact-of-ai-turning-jobs-into-superjobs.html.

Vesselina Stefanova Ratcheva, Till Leopold. “5 Things to Know about the Future of Jobs.” World Economic Forum, 2018. https://www.weforum.org/agenda/2018/09/future-of-jobs-2018-things-to-know/.

Volini, Erica, Jeff Schwartz, Indra Roy, M Hauptmann, Y Van Durme, B Denny, and J Bersin. “Leading the Social Enterprise: Reinvent with a Human Focus.” Deloitte, 2019. https://www2.deloitte.com/content/dam/insights/us/articles/5136_HC-Trends-2019/DI_HC-Trends-2019.pdf.

Wellener, Paul, Ben Dollar, Heather Ashton Manolian, Luke Monck, and Aijaz Hussain. “The Future of Work in Manufacturing.” Deloitte, April 13, 2020. https://www2.deloitte.com/us/en/insights/industry/manufacturing/future-of-work-manufacturing-jobs-in-digital-era.html.

World Economic Forum. “Fourth Industrial Revolution.” World Economic Forum, September 2019. https://www.weforum.org/focus/fourth-industrial-revolution.

———. “The Future of Jobs: Employment, Skills and Workforce Strategy for the Fourth Industrial Revolution.” World Economic Forum, January 2016. http://www3.weforum.org/docs/WEF_Future_of_Jobs.pdf.

World Economic Forum, and Society Boston Consulting Group. “Towards a Reskilling Revolution: Industry-Led Action for the Future of Work.” World Economic Forum, 2019. http://www3.weforum.org/docs/WEF_Towards_a_Reskilling_Revolution.pdf.

Zahidi, Saadia. “The Gig Economy Is Changing the Way We Work. Now Regulation Must Catch Up.” World Economic Forum, June 28, 2016. https://www.weforum.org/agenda/2016/06/gig-economy-changing-work/.

CHAPTER 1 - THE TRANSFORMING WORKPLACE

The following references were compiled as we, Eric Shepherd and Joan Phaup, research the facts, theories and themes for the Talent Transformation book. Reference and bibliography are listed for each chapter. (downloadable PDF)